1. Who We Are
This Privacy Policy applies to p 999, the online gaming and sports betting platform available at p999.plus. When this policy refers to "p 999", "we", "us", or "our", it means the p 999 platform and its operating entity. When it refers to "you", "player", or "user", it means any person who accesses or uses the p 999 website, games, betting services, or any associated tools and features.
p 999 is the data controller for the personal information collected through this platform. This means we determine the purposes for which your personal data is processed and the means by which that processing occurs. If you have any questions or concerns about how p 999 handles your data, you can contact us at any time using the details in Section 12 of this policy.
This Privacy Policy should be read alongside our
Terms and Conditions. Together they form the complete agreement between you and p 999 governing your use of the platform.
2. Personal Data We Collect
p 999 collects the following categories of personal data from players:
Account & Identity Data: Your full legal name, Pakistani mobile number, date of birth, and any government-issued identity document details provided during verification (such as CNIC number). This information is required to create and maintain your p 999 account and to verify that you meet the minimum age requirement of 18 years.
Financial Data: Your preferred payment method type (Easypaisa, JazzCash, NayaPay, SadaPay, bank account, or card), transaction amounts, dates, and reference numbers. p 999 does not store full card numbers or complete payment credentials — these are handled by our payment processing partners under their own security standards.
Gaming Activity Data: A complete record of your activity on p 999 — bets placed, games played, stakes, winnings, losses, session times, and game preferences. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection.
Device & Technical Data: IP address, device type, operating system, browser type, screen resolution, and approximate geographic location derived from IP. This data helps us optimise the platform for the devices Pakistani players actually use, and is used in fraud detection.
Communications Data: Records of your interactions with our customer support team — chat transcripts, email correspondence, and support ticket history. These records are kept for quality assurance and dispute resolution purposes.
Marketing Preferences: Whether you have opted in to receive promotional offers and bonus notifications from p 999, and your communication channel preferences for such messages.
3. How We Collect Your Data
p 999 collects personal data through the following channels:
- Directly from you during registration, identity verification, deposit and withdrawal requests, support interactions, and voluntary survey responses.
- Automatically when you use the p 999 platform — through server logs, cookies, and analytics tools that record technical and behavioural data about your sessions.
- From payment partners such as Easypaisa, JazzCash, NayaPay, SadaPay, and card processing networks — transaction confirmation data that allows us to credit and debit your p 999 account accurately.
- From identity verification services that help p 999 confirm player identities and ages in compliance with our responsible gaming obligations. These services return a confirmation result only — they do not share your raw document data with p 999.
p 999 does not purchase personal data from data brokers or marketing lists. Every piece of personal data we hold about you comes from your direct interaction with our platform or from the service partners necessary to operate it.
4. How We Use Your Personal Data
p 999 uses your personal data only for the following defined purposes:
- Account creation and management: Setting up your p 999 account, maintaining it, and allowing you to log in securely.
- Age and identity verification: Confirming you are 18 or older and that your account details match a real person, as required by our responsible gaming obligations.
- Processing transactions: Receiving deposits from your Easypaisa, JazzCash, or other payment method, and processing withdrawal requests back to your registered account.
- Delivering games and betting services: Providing access to all p 999 game categories — Cricket Betting, Roulette, Teen Patti, Live Casino, Ludo Games, Fishing Games, and Esports Betting — and recording your gaming activity.
- Customer support: Responding to your questions, resolving disputes, and maintaining records of support interactions for quality and accuracy.
- Fraud detection and security: Monitoring account activity for signs of fraud, money laundering, collusion, or other prohibited conduct as set out in our Terms and Conditions.
- Responsible gaming monitoring: Tracking gaming behaviour indicators that may suggest harmful play patterns, so our team can intervene appropriately.
- Platform improvement: Analysing aggregated and anonymised usage data to improve the p 999 interface, game selection, and performance on Pakistani mobile devices and networks.
- Marketing communications: Where you have opted in, sending you information about promotions, bonuses, and new features on p 999. You can opt out at any time.
- Legal compliance: Fulfilling obligations imposed by applicable Pakistani law, including anti-money laundering requirements and responses to lawful authority requests.
p 999 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. If an automated system flags your account for investigation, a human compliance team member reviews the case before any action is taken.
5. Legal Basis for Processing
p 999 processes your personal data under the following legal bases, depending on the specific purpose:
- Contract performance: Processing necessary to provide the p 999 service you have registered for — account creation, transactions, game delivery, and support.
- Legal obligation: Processing required to comply with applicable law — age verification, anti-money laundering checks, and responses to lawful government or regulatory requests.
- Legitimate interests: Processing for fraud detection, platform security, and service improvement — where these interests are not overridden by your privacy rights.
- Consent: Marketing communications and optional promotional features — only where you have actively opted in and can withdraw consent at any time.
6. Who We Share Your Data With
p 999 shares personal data with third parties only where necessary and only with parties who are required to handle it appropriately. We do not sell your data. The categories of recipients are:
- Payment service providers: Easypaisa, JazzCash, NayaPay, SadaPay, bank networks, and Visa/Mastercard processing partners — to process your deposits and withdrawals. These partners receive only the transaction data required for payment processing.
- Identity verification services: Third-party services that help p 999 verify player age and identity. These services process your verification data under their own privacy policies and return only a pass/fail result to p 999.
- Fraud detection and security services: Partners who provide IP analysis, device fingerprinting, and behaviour analytics tools to help p 999 identify and prevent fraudulent activity.
- Cloud infrastructure providers: The hosting and database services that store p 999 player data. These providers operate under strict data processing agreements and do not have access to player data for their own purposes.
- Legal and regulatory authorities: Where p 999 is required by law to disclose player information to a government body, law enforcement agency, or regulatory authority. p 999 will challenge any request it believes is overbroad or unlawful.
p 999 never shares your personal data with advertisers, social media platforms, or data aggregators. We do not participate in data broker marketplaces of any kind.
7. Cookies & Tracking Technologies
p 999 uses cookies and similar technologies on our website and platform. Cookies are small text files stored on your device that allow the platform to remember certain information about your session and preferences.
p 999 uses the following types of cookies:
- Essential cookies: Required for the platform to function correctly — session management, login state, and security tokens. These cannot be disabled without breaking basic platform functionality.
- Analytics cookies: Anonymised data about how players use the p 999 platform — pages visited, time spent, and features used. This data is used in aggregate to improve the platform and never linked back to individual identities.
- Preference cookies: Remember your language, display settings, and other personalisation choices so you don't have to reset them each visit.
- Marketing cookies: Only used where you have opted in to marketing communications. These help us understand which promotions are relevant to you. You can opt out of these at any time.
You can manage cookie preferences through your browser settings. Blocking essential cookies will affect platform functionality. Blocking analytics and marketing cookies will not affect your ability to play on p 999.
8. Data Security
p 999 takes the security of player data seriously and maintains technical and organisational measures appropriate to the risk posed by the data we hold. Our security practices include:
- All data in transit between your device and p 999 servers is encrypted using TLS (Transport Layer Security).
- Data at rest is encrypted using industry-standard encryption protocols on our server infrastructure.
- Access to player personal data is restricted on a need-to-know basis. Staff who do not require access to personal data for their role do not have it.
- All staff with access to player data receive data protection training and are subject to confidentiality obligations.
- We maintain intrusion detection systems, regular security audits, and penetration testing on our platform infrastructure.
- Payment data is handled through PCI-DSS compliant payment partners. p 999 does not store full card numbers on its own servers.
Despite these measures, no internet-based service can guarantee absolute security. In the event of a data breach that poses a risk to your rights, p 999 will notify affected players promptly and take immediate steps to contain and remediate the breach.
9. Data Retention
p 999 retains personal data for as long as necessary to fulfil the purposes described in this policy, subject to any longer retention period required by law. Our general retention periods are:
- Account and identity data: Retained for the duration of your active account, and for a minimum of 5 years after account closure to comply with anti-money laundering record-keeping requirements.
- Transaction and gaming activity data: Retained for 5 years from the date of the transaction or gaming session, as required for financial record-keeping and potential dispute resolution.
- Customer support records: Retained for 3 years from the date of the interaction, unless related to an unresolved dispute.
- Technical and device data: Retained for 13 months from collection, after which it is deleted or fully anonymised.
- Marketing preference records: Retained for the duration of your account and until any applicable limitation period for consent-related claims has expired.
When personal data is no longer required and no legal obligation requires its retention, p 999 deletes it securely. Data that has been fully anonymised (so that it cannot be linked back to any individual) may be retained indefinitely for statistical and platform improvement purposes.
10. Your Rights Over Your Data
As a p 999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support@p999.plus:
Right to Access
Request a copy of all personal data p 999 holds about you. We will provide this within 30 days of a verified request.
Right to Rectification
Ask us to correct any personal data that is inaccurate or incomplete. Some corrections may require identity verification.
Right to Erasure
Request deletion of your personal data. Note that we may retain certain data where required by law or for legitimate dispute resolution purposes.
Right to Restriction
Ask us to restrict how we process your data while a complaint or query about its accuracy or our legal basis for using it is resolved.
Right to Portability
Request your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service.
Right to Object
Object to processing based on our legitimate interests, including profiling for fraud detection. We will stop unless we can demonstrate compelling grounds.
p 999 will respond to all verified data rights requests within 30 calendar days. We may request proof of identity before processing your request. There is no fee for exercising your data rights under normal circumstances.
11. Changes to This Privacy Policy
p 999 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this policy, we will notify registered players by email to their registered address and by posting a clear notice on the p 999 platform at least 7 days before the updated policy takes effect.
Minor changes — such as clarifications that do not alter the substance of any provision, corrections to typographical errors, or updates required by law with immediate effect — may be made without prior notice. The "Last Updated" date at the top of this policy will always reflect when the most recent change was made.
Your continued use of p 999 after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, please stop using p 999 and contact our support team to arrange account closure.
12. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way p 999 handles your personal data, please contact us through any of the following channels:
This Privacy Policy is governed by and construed in accordance with applicable Pakistani law. Any disputes arising from your rights under this policy are subject to the jurisdiction of Pakistani courts.
